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"Over the years some quality care at McDowell Hospital was rarely seen. BUT as of recently (past 2 years) it has exceeded beyond words. Staff is excellent at their jobs. Courteous and Caring. Thanks and blessings to everyone here. You're all very special and do a tremendous job. Wish more hospitals were like you!!!"
-Surgical patient
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"I was so impressed with how much everyone cared for me. I felt like a queen. Everyone wanted me to be comfortable, warm and have the least pain possible. They were all wonderful and Nisha did a wonderful job on my surgery. My experience was excellent! Thank you!"
-Surgical patient
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"While working in the [McDowell Hospital's] Physical Therapy Department at the YMCA, I helped everyone that works there with anything they needed. I really enjoyed being a volunTEEN this summer and I plan to do it again next year."
-Victoria Nichols, Summer VolunTEEN in Physical Therapy
"My summer here [McDowell Hospital] was a lot of fun...going to meetings and learning the different aspects of marketing! Ruth is awesome!"
-Tara Ollis, Summer VolunTEEN in the Marketing Department
"I spent over 100 hours here [McDowell Hospital] and it was all amazing! Kendall [Infection Control Nurse] is my new hero!"
-Beth Haynes, Summer VolunTEEN in the Infection Control Department
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"I just want to say thanks for everything; you guys were great. It makes me proud to be a part of this team...as an employee. I am very happy to say that my work family did a great job. I am proud to be a part of this great team."
-Operation Room employee and recent OR patient
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"Both Renees in the OR were great. This is the 2nd procedure I have received here [McDowell Hospital]. I cannot tell you how grateful I am to have this exceptional facility in our area. Keep up the great work!"
-OR patient
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"It was very considerate of the hospital to call and check on me the day after my visit!"
-OR patient
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"Barbara Blankenship, RN, made my stay in the recovery room as comfortable and pleasant as possible. All the nurses and staff in the holding room, procedure room, and recovery room were professional, caring and very competent. They all seemed dedicated to providing the best care possible. Everything was explained to me along the way and they made me feel at east throughout the process."
-OR Patient
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"Connie and Denise in the OR - no better personal one-on-one service than one can receive in the finest hospitals. Connie and Denise were awesome. My husband is 74 years old and both ladies were attentive to every need that he was experiencing and treated him with the utmost kindness and respect as if he was a gentleman of great nobility. I, as well as my husband, appreciate ever one at the McDowell Hospital - I will now highly recommend McDowell Hospital as the hospital to seek medical services at."
-Agnes
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"Renee Fender is friendly, nice, smiles all the time, and explains everything well."
-OR Patient
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"The surgical staff answered all the questions I had and they were all very friendly and made me feel comfortable. I was pleased with my surgery and the way I was treated. Thank you all!"
-OR Patient
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"I want to thank all of the OR staff for eerything they did. There are some people that I need to thank for their excellent care (ex: Surg Tech, etc) that I did not see due to anesthesia. My experience at The McDowell Hospital was great! THANK YOU TO THE OR TEAM AND ALL WHO WAS INVOLVED."
-OR Patient
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As posted in the McDowell Newspaper, June 28, 2011
"Thanks to EMS, hospital staff for help...
I would like to say thank you to the McDowell EMS and the doctors and nurses at the McDowell Hospital for their quick actions during my daughter's recent illness. Dr. Weiner, Dr. Chung, the nurses, and respiratory therapist, thank you from the bottom of my heart. We are so blessed to have these fine people in our community.
-Betty Corbitt, Marion"
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Amy H. had elbow surgery by Dr. Green. I have personally taken care of her on two visits. On her 1st visit, she made several comments about how well she had been taken care of at TMH. She also made very nice comments about the staff in this office and said the girls up front were genuinely concerned about her. On her second visit, she made more comments about her care. How we had been so nice to her. She was very pleased with her overall experience. She was also considering sending a letter to the newspaper about our staff and her experience at McDowell Orthopedics.
Two other patients, George Miller and Pat Faulkner, made comments about not having to come back to our office to be seen. They no longer need to return on a regular basis, and they are actually sad about it. They have very much appreciated their care in this office and had looked forward to each of their visits.
They had very positive comments to say about their appointments.
-Terri Willm
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Thank you all for being too good to me. Just found out I was diabetic with my sugar at 820 when I entered the hospital. Thank you so much.
-Kathleen
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June 7, 2011
Tonya.
We have felt sad all weekend that no one recognized you and your crew for the great gathering on Saturday. But since we didn't, we want to thank you especially, and to your crew, for all your hard work. Food was great and the band was wonderful.
Thanks again to you, Ruth and Andrea for a super celebration.
Today is my 5th anniversary of diagnosis and still cancer free. Thanks for all.
Love you,
Ken and Nona
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June 1, 2011
Ms. Sonya Greck
McDowell Hospital
Dear Ms. Greck:
Our mother, Ruth Miller, recently died. Across the past few years, she sometimes required hospitalization at your facility. We wish to express our appreciation to you and all the hospital staff who served to meet her needs during these times of physical challenge.
While providing her with the medical care that she required, the medical staff was always eager to see that the concerns of the family were addressed, as well. Compassion, professionalism, and kindness characterized their work.
This was illustrated wonderfully during her last stay at the hospital. The staff demonstrated extraordinary kindness in making every effort to see that patient care was the priority and, additionally, that the emotional and physical needs of the family were met. A special thanks to Dr. Mark Burton who was the "doctor on call" Sunday evening in the absence of Dr. Edward St. Bernard, mother's regular doctor. Sharing the results of several tests, Dr. Burton assisted us in making the best decision for mother's care.
The courtesy food cart was an extra extension of your compassionate service.
Please know that we remain grateful to you for the service McDowell Hospital and its employees have provided us across the years and, especially, during our mother's transition into the presence of the Lord.
God bless you as you continue to serve the needs of the people.
Sincerely,
Judy Banks, daughter
Nancy Owen, daughter
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"Chris (Labor & Delivery Nurse) - thanks so much for all your help. You stayed with us throughout it all. You're the best. All the people who helped in the c-section too! Dr. Ginn, you're awesome. Dr. Moore, you too! Thanks so much to all the nurses; I can't remember all the names (you know who you are). Thank you!
love, Kylie & Jon"
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"To Dr. Andrea Moore, Robin Walsh and Amber Biddix:
These three women are awesome and very professional in their line of work. McDowell Hospital should feel very lucky to have such a professional staff. Thanks for everything."
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As posted in the McDowell Newspaper:
"Thanks to hospital for quality care...
This letter to the editor is directed to the staff of The McDowell Hospital. Thank you for the excellent quality of care, kindness and attention given to my father, Paul Richardson, during his recent stay in the hospital. In addition to comforting him in the hospital, this care helped him get well enough to return home to be with his family.
-Ron Richardson, Old Fort"
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"Denise was particularly helpful and caring after the procedure, as when she read my blood sugar and noticing it was low, brought me a soft drink and muffin."
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Dr. McKenzie was wonderful. I forgot their names but the two nurses were great - our RN that day and the lady who tried to give my son his medicine before his surgery were wonderful. [I'm] very pleased."
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As posted in the McDowell Newspaper:
"Thank you for treating our mom...
I am writing to thank the ICU nurses and respiratory therapists at The McDowell Hospital for the awesome care and compassion they gave our mom while she was in the ICU unit for two weeks. She was so sick and every day we had to face another challenge but they always would tell us what they were doing and also talk to her while they were working with her so she would know, even though most of the time she was not able to hear them.
They let us stay by her side 24 hours a day. Having nurses and therapists that care and are concerned meant a lot to us as a family. When the doctor told us that there was nothing else they could do, that her little body was tired and worn out, they felt our hurt and pain. She had one nurse that called her her little diamond and on a good day she stuck her tongue out at the respiratory therapist (our buddy). When our mom (Mimi) went to be with the Lord that Saturday night, the nurses cried with us. I just want to say thank you to the ICU nurses and therapists for everything you did for our Mimi and for the food cart you fixed us and the blankets and pillows you gave us at night.
Thank you all, we will never ever forget what you have done for Mimi and all of us."
-Alice Freeman and the Freeman family-
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"Just a note to say, Thank You for helping me with things. You [Shirley Silver] are very good at your job. I [feel] like I'm blessed by having people in health care that take time to help. I pray that God will bless you and your family. Thank you"
-Mark, McDowell Family Physicians Patient-
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"To Labor & Delivery,
This experience was by far the BEST experience a mother could ask for. I had every doctor & nurse at my side when things didn't go as planned. They are by far the best I've ever seen. This is the best delivery I've had out of three deliveries and the best hospital out of two hospitals."
-Melissa, L&D Patient-
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"Dear L&D,
All of the nurses were outstanding. I was very happy with everyone; the whole staff are very excellent. I loved that they made fresh coffee just for me & were very helpful, very informative and pleasant."
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"All of the [L&D] nurses were very hard working and were here for everything we and the baby needed. I appreciate everything."
-Heather, L&D Patient-
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"[McDowell Surgical] thank you all so very much for helping me return to being healthy and able to function. With gratitude."
-Lisa, Surgical Patient-
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"To McDowell Surgical:
Your staff and Dr. Morrow have been outstanding in my opinion."
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"Denise, in the recovery room, did an excellent job - above and beyond what her duties are as recovery room RN. I commend this young lady as one of the best of the best. She is an asset to the Hospital. No negatives!! Only positives!!"
-Fred, OR Patient-
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As posted in the McDowell Newspaper:
"On Sept. 29, we lost our beloved family member, David Reel. He will always be remembered as a loving son, brother, dad and friend. We would like to take this opportunity to thank all those who helped while David was in The McDowell Hospital.
The care he received was remarkable. To doctors St. Bernard and Wysowkinski, special thanks for your compassion and understanding in this difficult time of our lives.
Also to the nurses, technicians and all others who helped care for David this past year, words cannot express our gratitude to each of you."
-Kim Reel & the family of David Reel-
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"Everything has been kept very clean - the staff has been wonderful and housekeeping has been very quick to respond when needed. Thank you."
-Patient-
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"Attn: Ed Hannon, Administrator
Dear Ed,
Over the last several years I have had all too many occasions to use your Emergency facilities - most recently last week.
I was most impressed with the speed, professionalism, and concern your staff in ER demonstrated. They worked quickly with everyone of the group who worked on me doing their part in a knowledgeable and competent manner and did so in an obvious caring manner.
The changes you and Mission have instituted at McDowell are greatly appreciated.
Thanks.
Sincerely,
Russ Vannatta"
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"Everyone was very nice [in the Physical Therapy department] and worked with me anytime I had to change anything. I really appreciate all the help I have received from Dianne and Anna."
-PT Patient-
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"Everyone was great, but I especially want to recognize Renee Fender, RN, in the OR - I am not an easy patient regarding IV's and she was very good. I also appreciated the "Feel Better" card signed by staff, that I received in the mail - very thoughtful."
-OR Patient-
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"Mary Ruth Hollifield in OR was just wonderful. She listened to what I had to say. I felt very comfortable with her, if I had to go back I would love for her to care for me. She is JUST WONDERFUL. Very understanding, care. They were all great and friendly. She just made my day."
-OR Patient-
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"Elizabeth Abshire in OR was very kind and compassionate. She was very knowledgable about what my husband needed. I felt like she truly cared about her patients. Everybody that cam in contact with my husband was very kind and caring."
-OR Patient-
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"Brenda and Otis, the ER nurses, Dr. D'Angio and Dr. Morrow were all extremely nice. Very professional. Treated me with respect. Very informative. Otis and Brenda helped me with my anxiety."
-Nicole, ER Patient-
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"I found the Mammogram Department, and especially Cinda, was very helpful and friendly to me. The Mammogram Department also corrected the mistake that was made on my name. Cinda was especially caring and understanding. She explained everything she was doing. I really give this department high marks."
-Patient-
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"Rhonda in Radiology is always VERY polite and courteous. She makes me as a patient feel comfortable in the hospital environment and has always answered my questions thoroughly."
-Patient-
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"Not only did I receive excellent and considerate care but there were several people coming and going during my time there and I noticed they received the same care - there was no difference in care noticed..."
-Patient-
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"I had always heard, "Never go to the McD. Hosp." In Dec 2007 a doctor in your ER saved my life when I threw a clot that clogged my heart. Even then, your hospital personnel worked with me to pay bill - I had no insurance or a job...My doctors are in Asheville so instead of having to go all the way to Mission, I decided not to go there, but here for my colon scan.
I was actually treated better here than I was in 2009 at Mission. I give thanks for all who were involved in my visit this time. They were absolutely wonderful - may God continue to bless your staff."
-Carol -
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"Rehab Department-
A patient, Buck -- just gave me the biggest compliment on you ALL! He said you all were the most professional and nicest group of people! He has had PT elsewhere and sees the difference you all make! He went on and on about everyone here.
You ALL are the best!
I too feel grateful to be working with each of you.
Congrats and THANK YOU!"
Dianne D. Sorensen, PT
Director of Rehabilitation Services
McDowell Hospital/YMCA
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"These folks were WONDERFUL to me. I couldn't ask for any better care. I feel they all deserve special commendation."
-Med/Surg. Patient-
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"Cresta [nurse] went out of her way to calm my fears and stayed on top of my pain."
-ICU Patient-
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"To Whom It May Concern:
I visited McDowell Hospital ER with my 7 year old on Thursday, October 22, 2009. He had fallen out of a tree at our house and was complaining with pain. I was by myself because my husband was out of town. I was terrified. I checked him in and we didn't wait 15 minutes. Darrin Helton was the triage nurse. He was so reassuring and open, even talking to my husband on the phone. He took us to a room where April (didn't catch her last name) came in. She was so wonderful with ---, my son. She told him everything that she was doing and why. The doctor was Eric (didn't catch his name either). He was also wonderful with him and helped me not to second guess myself with the ER visit. ---- needed some x-rays as well as a CT scan. He needed an IV contrast. April came in and again explained everything that was happening. She would even tell him when she was opening a package and what was in it. She was so easy with the IV; he didn't even bruise. It turned out that everything was okay, thank God, but he was just a little sore for the next couple of days. The treatment we received in the emergency room was so welcoming. I appreciate all that Darrin, April and Eric did.
Thank you so much"
-Patient-
*Some names have been edited to protect the privacy and security of our patients.
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